Fintech onboarding is where trust is won or lost. LedgerLeap’s old flow dropped 60% of signups before identity verification finished.
We rebuilt the journey around clarity: KYC steps explained in plain language, animated progress that shows how much is left, and an API-driven document flow with instant validation feedback. Compliance stayed strict; the experience stopped feeling like a wall.
Signup-funnel completion doubled. Support tickets about onboarding fell by 70% in the first quarter.